RETURN & REFUND POLICY

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We gladly accept returns 

Just contact us within: 14 days of delivery

Ship returns back to us within: 30 days of delivery

Please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, We can't accept returns for:

• Live Tropical Fish (contact us if they arrive DOA or alive but unhealthy)
• Perishable products (like frozen food or opened fish food)
• Gift Cards

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

In order to avoid any delays, please submit your Refund/Return Request in the following format:

1. Your Name
2. Your Order Number

Email to info@WestchesterAquarium.com